CUSTOMER SERVICE POLICY

Our customer service team is committed to delivering a smooth, reliable and transparent shopping experience for every shopper around the world. This policy outlines our service standards, order handling procedures, shipping arrangements, return and refund rules, and how you can get support whenever you need assistance with our outdoor backpacks, travel bags, city daily‑use bags and related accessories.

Order Processing & Shipping Service

Once your payment is confirmed, we will process and prepare your package for shipment within 1‑3 business days. All orders qualify for free shipping with no extra delivery charges. Regardless of your delivery location, the standard delivery window ranges from 6‑12 days after dispatch. We also provide expedited delivery options for customers who wish to receive their items sooner. All transactions on our website are settled in USD to keep payment simple and consistent for global buyers.

We keep tracking information available once your parcel leaves our warehouse. You may monitor your delivery progress to stay updated on the status of your package. Our logistics team works continuously to maintain stable delivery timelines and reduce unexpected delays.

Return Service

We support a 60‑day return window starting from the day you receive your goods. If your item fails to meet your expectations, you may submit a return request within this valid period. Products for return must remain unused, undamaged and kept in their original condition and packaging to qualify for return approval.

Refund Service

After we receive, inspect and confirm your returned merchandise, the refund process will be initiated. Refunds will be completed within 5‑10 days from the inspection approval date. The refund will follow your original payment method. We do not promise instant refunds, but we guarantee that every eligible refund will be finished within the stated processing timeframe.

How to Contact Support

For any questions about product details, order status, shipping updates, return applications, refund progress or other service‑related concerns, please submit your inquiry through our Contact Us page. Our support channel, including our official email address, can all be found on that dedicated page. Our service team will respond to your requests as quickly as possible and offer practical solutions for your issues.

Our service philosophy focuses on honesty, efficiency and respect for every customer. We listen closely to your feedback to improve our products, logistics arrangements and overall shopping experience. We aim to build long‑term trust and become your dependable provider of premium bag products and thoughtful customer support.