REFUND POLICY

This Refund Policy defines our refund procedures, eligibility criteria and processing timelines for all orders of professional outdoor backpacks, travel bags, city daily‑use bags and accessories purchased on our website. All transactions are processed in USD with free shipping applied to every item across our store.

Eligibility for Refunds

To qualify for a refund, your return request must be submitted within our 60‑day return period starting from the date you receive your package. The returned product must remain unused, free of stains, scratches and damage, and kept in its original packaging and complete condition. Items that show signs of heavy use, modification or missing original components will not be approved for a refund.

Return Inspection Process

Once we receive your returned parcel, our team will conduct a thorough inspection to verify the condition of the goods. We will confirm whether your return meets our refund requirements after the inspection is finished. We only begin the formal refund workflow once the inspection result is approved.

Refund Processing Timeline

After approval of your returned item, your refund will be processed within 5‑10 business days. The refund will be issued to your original payment account. The actual arrival time of the funds may vary depending on the processing speed of your payment provider, which is outside of our control.

Non‑Refundable Situations

Refund services will not be available for products returned beyond the 60‑day window, items damaged due to improper personal use, or products without complete original packaging. We reserve the right to reject return and refund applications that do not comply with our policy rules.

Service Support for Refund Requests

If you need guidance on submitting a return application, checking the inspection status or following up on your refund progress, please visit our Contact Us page for support. Our service channel and contact details are available on that dedicated page. Our team will offer professional assistance throughout your whole return‑refund journey.

We keep this policy transparent and customer‑oriented to deliver a reliable shopping experience for global buyers. We continuously optimise our service process to make your return and refund experience simple and hassle‑free.